How do I find a product or service?

Browse through our categories or use the search option to find the product or service you're looking for.

You can explore products, discover women-led businesses and find services offered by talented women.

Can I contact the seller?

Where seller communication is available, you can contact the seller regarding product details, service information, availability or other relevant questions.

What payment methods are available?

Available payment methods will be displayed during checkout. Payment options may vary depending on the product, service and location.

Is my payment secure?

Sukanya's takes reasonable measures to protect your account and payment information. Payments are processed through the payment methods supported on the platform.

How can I check my order?

You can view your previous and current orders from your account.

How will I know when my order is shipped?

Once the seller processes your order, the relevant order status will be updated on the platform.

How long will delivery take?

Delivery times may vary depending on the seller, product, location and shipping method selected.

Please check the individual product listing for specific delivery information.

Can I return a product?

Return eligibility depends on the seller's return policy and the nature of the product or service purchased.

Please review the return information provided on the product page before placing your order.

How do I request a refund?

If you believe you are eligible for a refund, contact Sukanya's Support team with your order or booking details.

Our team may request additional information to understand and resolve the issue.

Sukanya's provides women entrepreneurs, businesses, professionals, creators and service providers with an opportunity to showcase and sell eligible products and services through one marketplace.

What can I sell?

• Fashion & Clothing
• Jewellery & Accessories
• Beauty & Wellness
• Handmade Products
• Home & Lifestyle
• Food & Specialty Products
• Professional Services
• Creative Services
• Coaching & Consulting
• Other eligible women-led products and services

How do I become a seller?

Create your seller profile and provide the required business, product or service information.

Once your information has been reviewed and approved, you can start listing your offerings on Sukanya's.

How do I add a product?

Can I edit my product or service?

Yes. Depending on the seller controls available to you, you can update descriptions, prices, images, availability and other listing information.

Can I temporarily stop selling a product?

Yes. Where available, you can mark a product as unavailable or temporarily disable the listing.

How will I know when I receive an order?

Order notifications may be provided through the Platform using the notification methods available for your account.

How do I manage my orders?

You can view your orders from your seller dashboard and update the relevant order status as you process and fulfil each order.

How do I receive payment?

Seller payments are subject to Sukanya's payment and seller settlement process.

Applicable fees, settlement timelines and payment methods may vary depending on your seller arrangement.

Can I offer services instead of physical products?

Yes. Sukanya's supports both products and services.

Service providers can create listings with information such as:

• Service description
• Price
• Service area
• Availability
• Duration
• Booking requirements
• Contact or booking information

How do I update my profile?

Log in to your Sukanya's account and open your profile settings to update your available information.

I forgot my password. What should I do?

Select Forgot Password on the login page and follow the instructions to reset your password.

How can I delete my account?

If you wish to close your account, contact Sukanya's Support team. We may need to verify your account before processing the request.

What information does Sukanya's collect?

Depending on how you interact with Sukanya's, we may collect information such as:

• Full name
• Email address
• Mobile or telephone number
• Billing address
• Shipping or delivery address
• Business name
• Business address
• Seller or professional information
• Account information
• Product or service information
• Order and booking information
• Customer support communications
• Reviews and ratings

Why does Sukanya's use my information?

Information may be used to manage accounts, process orders, facilitate payments, coordinate delivery, provide customer support, improve the Platform, prevent fraud and maintain security.

Sukanya's may use cookies, pixels, tags, local storage and similar technologies.

These technologies may help us:

• Keep you signed in
• Remember preferences
• Maintain shopping cart information
• Understand Platform usage
• Improve website performance
• Measure marketing campaigns
• Detect suspicious activity

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some parts of the Platform.

Please remember:

• Never share your password or OTP.
• Do not provide unnecessary personal or financial information.
• Be cautious of requests for payment outside the Platform.
• Review product and seller information before purchasing.
• Report suspicious listings or activity to our team.

How does Sukanya's protect my information?

We take reasonable technical, organisational and administrative measures to protect information against unauthorised access, disclosure, loss, misuse, alteration and destruction.

Depending on applicable law, you may have rights relating to your personal information.

• Request access to certain personal information.
• Request correction of inaccurate information.
• Request deletion where legally applicable.
• Withdraw consent where processing is based on consent.
• Request information about data processing.
• Raise a privacy complaint or grievance.
• Manage certain marketing communications.

Some requests may require verification and may be subject to applicable legal limitations.

Sukanya's may send promotional communications through channels such as:

• Email
• SMS
• Telephone
• WhatsApp or other messaging platforms
• Platform notifications

Can I stop receiving marketing messages?

Yes. Where applicable, you can use the unsubscribe option provided in the communication or contact us.

Sukanya's is not intentionally designed to collect personal information from children who are not legally permitted to use the Platform.

If a parent or legal guardian believes that a child has provided personal information without appropriate permission, please contact us.

Sukanya's may contain links to websites, applications or services operated by third parties.

These third parties may have their own privacy policies and terms.

Sukanya's is not responsible for the privacy practices of independent third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

Sukanya's may operate or maintain profiles on social media platforms.

If you interact with us through social media, information may be processed by both Sukanya's and the relevant social media platform.

Your use of those platforms is subject to their respective terms and privacy policies.

Depending on the Platform features available, you may submit reviews, ratings, photographs, videos, comments or other content.

Some content may become publicly visible depending on how the relevant Platform feature operates.

What should I avoid sharing?

• Passwords
• Financial information
• Government identification numbers
• Private contact information
• Sensitive personal information
• Another person's information without permission

Sukanya's may moderate or remove content that violates our Terms & Conditions or applicable law.

Depending on the technology providers and services used by Sukanya's, personal information may be processed or stored in locations outside your state or country.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the processing is carried out in accordance with applicable legal requirements.

If a data breach or security incident involving personal information occurs, Sukanya's will take appropriate steps as required under applicable law.

Depending on the circumstances, this may include:

• Investigating the incident
• Taking steps to contain the incident
• Strengthening security measures
• Notifying relevant authorities where required
• Notifying affected individuals where required

We may update our Privacy Policy from time to time.

Changes may be made because of changes in applicable law, Platform features, new services, technology, information processing practices or security requirements.

The updated Privacy Policy will be published on the Platform with a revised effective date.

If you have a privacy-related concern, complaint or grievance, you may contact Sukanya's.

We will endeavour to address privacy-related grievances within the timelines prescribed under applicable law.

Still need help? Our support team is here to help with questions about orders, sellers, payments, accounts, privacy, security and other Platform-related concerns.

When contacting us, please include:

• Your name
• Registered email address
• Order or booking number, if applicable
• Seller, product or service name
• A brief description of the issue
• Screenshots, if relevant

At Sukanya's, we believe that a strong marketplace starts with trust.

Whether you are a customer discovering a new business, a woman entrepreneur showcasing your products, a professional offering your services or a creator building your brand, we are committed to providing a supportive and responsible marketplace experience.