Sukanya Technologies is a women-focused marketplace created to support women entrepreneurs, home-based businesses, artisans, creators, and women-led brands. Our aim is to provide a trusted digital platform where sellers can showcase their products, reach customers, and grow their businesses.

These Seller Guidelines explain the expectations, responsibilities, and best practices for selling on the Sukanya Technologies marketplace.

Sukanya Technologies welcomes eligible women sellers, including:

• Women entrepreneurs and business owners
• Home-based sellers
• Artisans and handicraft makers
• Self-help groups and women-led community businesses
• Women-owned small and medium businesses
• Designers, creators, and independent brands
• Women selling handmade, traditional, or locally produced products

Sukanya Technologies may require sellers to provide valid business, identity, bank, tax, or other information where applicable.

Each seller is responsible for maintaining accurate and complete account information.

Sellers must:

• Provide genuine and up-to-date information.
• Keep login credentials confidential.
• Ensure that only authorized individuals access the seller account.
• Update contact, payment, and business information whenever necessary.
• Notify Sukanya Technologies if they suspect unauthorized access to their account.

A seller must not create multiple accounts for the purpose of misleading customers, manipulating listings, or circumventing marketplace rules.

Sellers must provide accurate and clear information for every product listed on the marketplace.

Product listings should include, where applicable:

• Product name
• Clear and genuine product photographs
• Detailed product description
• Available sizes, colors, designs, or variants
• Material or ingredients
• Dimensions or weight
• Selling price
• Applicable taxes
• Stock availability
• Manufacturing or processing information
• Expected dispatch time
• Warranty or usage information, if applicable

Product descriptions and photographs must accurately represent the product customers will receive.

Sellers must not use misleading photographs, false claims, copied descriptions, or inaccurate specifications.

Sellers are responsible for ensuring that products meet the quality and specifications stated in their listings.

Products must:

• Be safe and suitable for their intended use.
• Match the description provided to customers.
• Be properly packed before dispatch.
• Be free from defects unless the defect is clearly disclosed.
• Comply with applicable laws, standards, labeling requirements, and regulations.

Sellers must not list or sell products that are illegal, counterfeit, stolen, unsafe, fraudulent, or otherwise prohibited under applicable law.

Prohibited products may include, but are not limited to:

• Counterfeit or unauthorized branded products
• Stolen goods
• Products that infringe intellectual-property rights
• Illegal drugs or controlled substances
• Weapons or prohibited weapon-related products
• Hazardous or illegal substances
• Products prohibited by applicable government regulations
• Sexually explicit or unlawful content/products
• Products making deceptive medical or health claims
• Any other product prohibited by Sukanya Technologies or applicable law

Sellers are responsible for setting accurate product prices.

Sellers must:

• Clearly display the selling price.
• Avoid deceptive pricing practices.
• Ensure that discounts and promotional offers are genuine.
• Honor the price displayed to the customer at the time of purchase, subject to applicable marketplace policies.
• Clearly communicate any applicable additional charges.

Sellers must not artificially increase prices to create misleading discounts or promotional offers.

Sellers should maintain accurate and current inventory information.

If a product becomes unavailable, the seller should promptly update or deactivate the listing.

Repeatedly accepting orders for unavailable products may negatively affect seller performance and can result in restrictions on the seller account.

Once an order is received, sellers are expected to process it within the stated handling or dispatch period.

Sellers should:

• Confirm and prepare the order promptly.
• Pack the correct product and quantity.
• Verify the customer's order details before dispatch.
• Use appropriate packaging to protect the product.
• Dispatch the order through the designated logistics process, where applicable.
• Update order status accurately.

Sellers should not cancel orders unnecessarily after accepting them.

Sellers are responsible for ensuring that products are securely packaged and ready for transportation.

Packaging should:

• Protect the product from damage, leakage, breakage, or contamination.
• Be appropriate for the nature of the product.
• Include required labels or documentation.
• Avoid unnecessary packaging where practical.

Where shipping is managed by Sukanya Technologies or its logistics partners, sellers must follow the applicable packaging and handover requirements.

Sellers must comply with the applicable Sukanya Technologies return and refund policy.

Depending on the product and circumstances, customers may be eligible for a return, refund, replacement, or other resolution.

Sellers may be responsible for issues including:

• Incorrect product shipped
• Missing items
• Damaged products caused by inadequate packaging
• Product materially different from the listing
• Defective products
• Other seller-related fulfillment issues

Sellers should cooperate promptly with customer-support and return-resolution processes.

Sellers are expected to communicate with customers professionally and respectfully.

Sellers must not:

• Use abusive, threatening, discriminatory, or offensive language.
• Request unnecessary personal information.
• Pressure customers to cancel legitimate complaints or returns.
• Mislead customers about orders, refunds, or product quality.
• Attempt to move marketplace transactions outside Sukanya Technologies to avoid applicable fees or policies.

All customer interactions should maintain the trust and safety expected on the platform.

Customer reviews and ratings help maintain marketplace quality.

Sellers must not:

• Create fake reviews.
• Ask friends, employees, or others to submit misleading reviews.
• Offer inappropriate incentives in exchange for positive reviews.
• Threaten or harass customers because of negative reviews.
• Manipulate ratings or review systems.

Sellers are encouraged to use genuine customer feedback to improve their products and services.

Sellers must have the necessary rights or permissions to sell and advertise their products and to use any photographs, logos, designs, text, trademarks, or other content included in their listings.

Sellers must not:

• Sell counterfeit products.
• Copy another seller's product images or descriptions without permission.
• Use another company's trademark in a misleading manner.
• Upload content that infringes another person's intellectual-property rights.

Sukanya Technologies may remove content or listings when it receives a valid intellectual-property complaint or identifies a potential violation.

Sellers are responsible for complying with all laws and regulations applicable to their business and products.

This may include requirements relating to:

• Business registration
• GST and other applicable taxes
• Invoicing
• Product labeling
• Consumer protection
• Packaging
• Weights and measurements
• Product-specific licenses or certifications
• Intellectual property
• Data protection and privacy

Sellers should obtain professional legal or tax advice where necessary.

Payments will be processed according to the payment and settlement terms communicated by Sukanya Technologies.

Sellers must provide accurate bank and payment information.

Any applicable marketplace fees, commissions, taxes, shipping charges, refunds, penalties, or other adjustments may be deducted or accounted for in accordance with the applicable seller terms.

Sellers may participate in marketplace promotions, campaigns, and discounts subject to the applicable terms.

Sellers must ensure that promotional information is accurate and that they can fulfill orders generated through a promotion.

Sukanya Technologies may establish additional rules for special campaigns, seasonal sales, or seller-specific promotions.

Sukanya Technologies may monitor seller performance to maintain a reliable customer experience.

Performance may include factors such as:

• Order fulfillment
• Cancellation rate
• Dispatch performance
• Product quality
• Return rate
• Customer complaints
• Customer ratings
• Response to customer or platform queries
• Policy compliance

Sellers must not engage in fraudulent or manipulative activities, including:

• Fake orders
• Fake reviews
• Payment manipulation
• Identity misuse
• Multiple accounts created to abuse promotions
• False product claims
• Misrepresentation of business information
• Attempting to manipulate marketplace rankings or ratings
• Any activity intended to defraud customers or Sukanya Technologies

Suspected fraudulent activity may be investigated and may result in immediate action.

Sellers must handle customer information responsibly and only use customer information for legitimate purposes connected with fulfilling marketplace transactions.

Sellers must not:

• Sell or share customer information.
• Use customer information for unauthorized marketing.
• Contact customers for unrelated commercial purposes.
• Store unnecessary customer information.
• Use customer information to conduct transactions outside the marketplace without authorization.

Sellers should follow applicable privacy and data-protection requirements.

Sellers should contact Sukanya Technologies support when they need assistance with:

• Account-related issues
• Orders
• Payments
• Returns
• Product listings
• Shipping
• Customer complaints
• Policy-related questions

Sellers are expected to provide accurate information and cooperate with support teams when resolving issues.

Sukanya Technologies may take appropriate action when a seller violates these guidelines or applicable law.

Actions may include:

• Removal of a product listing
• Warning or notice
• Restriction of selling privileges
• Holding or adjusting payments where permitted
• Suspension of an account
• Permanent termination of the seller account
• Reporting unlawful activity to appropriate authorities where required

The action taken may depend on the nature, seriousness, and frequency of the violation.

To build a successful business on Sukanya Technologies, sellers are encouraged to:

• Upload high-quality and authentic product photographs.
• Write clear and useful product descriptions.
• Keep inventory updated.
• Pack products carefully.
• Dispatch orders on time.
• Respond professionally to customer questions.
• Resolve customer issues promptly.
• Maintain consistent product quality.
• Keep pricing transparent.
• Collect and learn from genuine customer feedback.
• Follow all marketplace policies and applicable laws.

Sukanya Technologies is committed to creating a supportive, trustworthy, and inclusive marketplace for women.

We encourage sellers to use the platform to showcase their skills, products, creativity, and entrepreneurial journeys. By following these guidelines, sellers help us create a marketplace where customers can shop confidently and women-led businesses can grow sustainably.

Sukanya Technologies may update these Seller Guidelines from time to time to reflect changes in the marketplace, technology, business practices, or applicable laws.

Sellers are responsible for reviewing the latest version of the guidelines and complying with the updated requirements.