Sukanaya's acts as a marketplace connecting customers with independent women sellers, creators, entrepreneurs, professionals, and service providers.

Each seller may have different:

• Product specifications
• Manufacturing or preparation timelines
• Return conditions
• Cancellation policies
• Warranty terms
• Service delivery conditions

Customers are encouraged to carefully review the product or service description and seller-specific policies before placing an order.

You may be eligible to request a return or replacement if:

• The product received is damaged or defective.
• The product is materially different from the description provided.
• The wrong product, size, colour, quantity, or variant was delivered.
• The product received is incomplete or missing essential components.
• The product is received in an unusable condition.
• The product does not match the specifications confirmed at purchase.

Certain products may have a shorter or longer return period depending on their nature. The applicable period will be displayed on the relevant product page wherever possible.

For hygiene, safety, customization, or other practical reasons, certain products may not be eligible for return.

• Customized or personalized products
• Made-to-order products
• Perishable products
• Food and consumable products
• Beauty or personal-care products that have been opened or used
• Undergarments or intimate products
• Products that cannot be resold for hygiene or safety reasons
• Digital products or downloadable products
• Products clearly marked as "Non-Returnable"

If a product is non-returnable, this information should be clearly mentioned on its product page before purchase.

Where a return is approved, the product should generally be returned:

• In its original condition
• With original packaging, where applicable
• With labels and tags intact, where applicable
• With accessories, manuals, certificates, or other components supplied
• Without unnecessary use, alteration, washing, damage, or misuse

A return may be rejected if the product has been damaged after delivery due to improper use, handling, alteration, or failure to follow the product's care instructions.

If you receive a damaged, defective, or incorrect product, please contact us as soon as reasonably possible.

To help us process your request, you may be asked to provide:

• Order number
• Product name
• Description of the issue
• Photographs or videos showing the issue
• Photographs of the packaging, where relevant
• Any other information reasonably required to verify the claim

After reviewing the request, Sukanaya's and/or the relevant seller may offer:

If your return or cancellation is approved, the refund will generally be processed after the returned product has been received and inspected, where applicable.

Refunds may be issued through the original payment method or another permitted method, depending on the transaction.

The time taken for the refund to appear may depend on:

• Your payment provider
• Bank processing times
• Payment gateway processing
• The method originally used for payment

Sukanaya's is not responsible for delays caused solely by banks, payment gateways, or other third-party payment providers.

Customers may request cancellation of an order before it has been shipped or production/preparation has begun.

Once an order has been dispatched, customized, manufactured, prepared, or otherwise committed by the seller, cancellation may no longer be possible.

For made-to-order or personalized products, cancellation conditions may be different and will generally be communicated on the listing.

If an order is successfully cancelled and a refund is due, the eligible amount will be processed according to the applicable refund procedure.

Many women entrepreneurs on Sukanaya's may offer handmade, personalized, customized, or made-to-order products.

Because these products are created specifically for the customer, they may generally not be eligible for return or cancellation once production has started, except where:

• The product is defective.
• The product is damaged during delivery.
• The wrong product was supplied.
• The product materially differs from the agreed specifications.

Customers should carefully verify measurements, colours, personalization details, spellings, specifications, and other information before confirming such orders.

Digital products, downloads, templates, courses, digital artwork, e-books, software, or other electronically delivered products may generally not be eligible for return once access has been provided or the product has been downloaded.

However, if you experience a technical problem or receive a product that is materially different from what was advertised, please contact us for assistance.

Sukanaya's may also feature services offered by women professionals, consultants, freelancers, creators, and businesses.

Cancellation and refund terms may depend on:

• Whether the service has started
• Whether work has already been completed
• The agreed project scope
• Appointment or booking terms
• Cancellation notice provided
• Any seller-specific service agreement

If a service has not yet commenced, you may be eligible for cancellation subject to the applicable service provider's policy. Once substantial work has been performed, a full refund may not be available.

Where a service provider fails to deliver the agreed service, please contact Sukanaya's so that we can review the matter.

For appointments, consultations, workshops, classes, events, and similar services, cancellation and refund conditions may be specified by the individual service provider.

Customers should review the applicable booking terms before completing their purchase.

No-show situations may not qualify for a refund unless otherwise stated by the service provider.

Where available, an exchange may be offered instead of a refund.

Exchanges are subject to:

• Product availability
• Seller approval
• Applicable return conditions
• Product condition
• Any difference in product price

If the replacement product has a higher value, the customer may be required to pay the difference.

To request a return, replacement, cancellation, or refund:

If an order is cancelled by the seller or cannot be fulfilled for reasons attributable to the seller, the customer may be eligible for a refund of the amount paid for the affected order.

If an order cannot be fulfilled due to circumstances beyond the reasonable control of the seller or Sukanaya's, the applicable resolution may depend on the circumstances and the terms communicated at the time of purchase.

Sukanaya's reserves the right to investigate return and refund requests.

We may refuse or restrict returns where we reasonably believe there has been:

• Fraudulent activity
• Repeated abuse of the return system
• Product misuse
• False claims
• Intentional damage
• Attempts to return a different product
• Other misuse of the marketplace's policies

Any such action will be taken subject to applicable law and the circumstances of the individual case.

Because Sukanaya's is a marketplace, individual sellers may establish additional return, exchange, cancellation, or refund terms for their products and services.

Where seller-specific terms apply, those terms will be displayed on the relevant listing or communicated to the customer.

Our goal is to help create a safe, transparent, and supportive marketplace for women entrepreneurs and customers.

If you experience an issue with an order or seller, please contact Sukanaya's support team. We may communicate with the seller to understand the issue and help facilitate an appropriate resolution.

Please note that Sukanaya's may not be the direct manufacturer, seller, or service provider for every product or service listed on the marketplace.

Sukanaya's may update this Return & Refund Policy from time to time to reflect changes in our marketplace, seller practices, payment systems, or applicable legal requirements.

Any updated version will be published on this page with the revised "Last Updated" date.

If you have questions about returns, cancellations, replacements, or refunds, please contact our support team.