Sukanya Technologies is committed to providing customers with a reliable, transparent, and convenient shopping experience. This Shipping & Delivery Policy explains how orders placed through the Sukanya Technologies marketplace are processed, shipped, tracked, and delivered.

As Sukanya Technologies is a marketplace supporting women sellers, shipping may be fulfilled by individual sellers, logistics partners, or other delivery services approved by Sukanya Technologies.

Once a customer places an order, the seller is responsible for preparing the product for dispatch.

Sellers are expected to:

• Confirm the order promptly.
• Ensure the ordered product is available.
• Pack the product securely.
• Dispatch the order within the specified processing time.
• Provide accurate shipment information.
• Update the order status when required.

Processing times may vary depending on the seller, product type, availability, customization requirements, and delivery location.

Sukanya Technologies may offer different shipping methods depending on the product, seller, delivery location, and logistics availability.

Shipping may be handled through:

• Sukanya Technologies' designated logistics partners
• Seller-arranged delivery services
• Third-party courier or logistics companies
• Local delivery partners, where available

The available shipping method will be communicated to the customer during the ordering process or through the applicable order information.

Estimated delivery dates or delivery timeframes are provided for guidance and may vary depending on several factors.

Delivery time may be affected by:

• Seller processing time
• Product availability
• Shipping destination
• Courier or logistics partner
• Weather conditions
• Public holidays
• Local transportation conditions
• Natural disasters or other unforeseen circumstances
• Government restrictions or regulatory requirements

Sellers should dispatch orders within the timeframe communicated on the marketplace.

Shipping charges, where applicable, may depend on factors such as:

• Delivery location
• Product weight and dimensions
• Shipping method
• Seller location
• Number of products in the order
• Promotional offers or free-shipping campaigns

Any applicable shipping charges should be displayed to the customer before the order is completed. Sukanya Technologies may offer free-shipping promotions from time to time, subject to the terms of the applicable promotion.

Where tracking is available, customers may receive shipment tracking information after the order has been dispatched.

Customers should use the tracking information provided to monitor the progress of their shipment.

Tracking availability may vary depending on the logistics provider and shipping method.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

The delivery address should include, where applicable:

• Recipient's full name
• House/flat/shop number
• Building or street information
• Locality
• City/town/village
• State
• PIN code
• Contact number

Sukanya Technologies and its sellers may not be responsible for delivery failures resulting from an incorrect, incomplete, or outdated address provided by the customer.

A delivery may be unsuccessful if:

• The recipient is unavailable.
• The delivery address is incorrect or incomplete.
• The recipient refuses to accept the package.
• The courier cannot access the delivery location.
• The customer cannot be reached at the provided contact number.
• The delivery area is temporarily inaccessible.

Depending on the logistics provider, additional delivery attempts may be made. If an order is returned to the seller because of repeated failed delivery attempts or an incorrect address, additional shipping or re-delivery charges may apply where permitted.

Although Sukanya Technologies and its sellers aim to deliver orders within the estimated timeframe, delays may occasionally occur.

Possible reasons include:

• High order volumes
• Courier delays
• Severe weather
• Transportation disruptions
• Public holidays
• Natural disasters
• Address verification issues
• Operational or technical problems
• Government restrictions
• Other circumstances beyond reasonable control

Customers can contact Sukanya Technologies support if their order appears significantly delayed.

Customers are encouraged to inspect the package at the time of delivery.

If the package appears visibly damaged, customers should:

• Take photographs or videos of the package before opening it, where possible.
• Open the package carefully and check the product.
• Report the issue through the applicable Sukanya Technologies support or return process.
• Provide photographs, videos, order details, or other information requested for investigation.

Claims relating to damaged products should be submitted within the applicable return or complaint period.

If a customer receives:

• A different product than ordered
• An incorrect size, color, or variant
• A missing item
• An incomplete order

The customer should report the issue promptly through the Sukanya Technologies support or return process. The seller and/or Sukanya Technologies may review the order and shipment information before determining the appropriate resolution.

Certain products may require additional preparation time because they are:

• Made to order
• Personalized
• Customized
• Handcrafted after purchase
• Prepared specifically for the customer

The estimated processing and delivery timeframe for such products may be longer than standard products. The applicable processing time should be clearly communicated to customers before purchase.

If an order contains products from different sellers, the products may be shipped separately.

Customers may therefore receive multiple packages and different delivery dates for the same order.

Separate tracking information may be provided where available.

International shipping may be offered for selected products and destinations.

Where international shipping is available, delivery may be subject to:

• Customs requirements
• Import regulations
• Duties and taxes
• Customs clearance
• Destination-country restrictions
• International logistics availability

The customer may be responsible for applicable customs duties, import taxes, or other charges unless otherwise stated at the time of purchase.

Certain products may not be deliverable to all locations due to product-specific restrictions, logistics limitations, government regulations, or courier service availability.

If a particular delivery location is unavailable, the customer may be informed during checkout or after the order is placed.

Sellers are responsible for:

• Preparing orders accurately.
• Using suitable packaging.
• Dispatching orders within the stated processing time.
• Providing correct shipment information.
• Handing over packages to the designated logistics provider as required.
• Responding to shipping-related queries.
• Cooperating with investigations into lost, damaged, delayed, or incorrectly delivered orders.

Repeated shipping-related failures may affect seller performance and may result in action under the Seller Guidelines.

Customers are responsible for:

• Providing an accurate delivery address.
• Providing a reachable contact number.
• Being available to receive the order where required.
• Checking tracking information where available.
• Reporting delivery issues promptly.
• Following applicable return and complaint procedures.

If an order appears to be lost in transit, the customer or seller should contact Sukanya Technologies or the applicable logistics provider.

An investigation may be initiated using available shipment and tracking information.

Where appropriate and subject to the applicable policies, the customer may receive a replacement, refund, or other resolution.

An order may be considered delivered based on information provided by the applicable logistics provider, including delivery confirmation, tracking status, proof of delivery, or other available records.

If a customer believes an order has been incorrectly marked as delivered, they should contact Sukanya Technologies support promptly.

Sellers must ensure that products are legally permitted to be shipped and comply with applicable packaging, labeling, transportation, and safety requirements.

Products that require special handling or are subject to shipping restrictions must be handled in accordance with applicable laws and logistics-provider requirements.

Sukanya Technologies may restrict or prohibit shipping of certain products or to certain locations.

Sukanya Technologies and its sellers will not be responsible for delays or failures caused by circumstances beyond reasonable control, including natural disasters, severe weather, war, civil unrest, government restrictions, strikes, transportation disruptions, epidemics, or major logistics failures.

In such situations, reasonable efforts will be made to resume delivery services as soon as practicable.

For questions or concerns regarding an order, customers should contact Sukanya Technologies through the available customer-support channels.

When contacting support, customers should provide:

• Order number
• Product details
• Delivery address, where relevant
• Tracking number, if available
• Description of the issue
• Photographs or other evidence, where applicable

Providing complete information can help resolve shipping issues more quickly.

Sukanya Technologies may update this Shipping & Delivery Policy from time to time to reflect changes in logistics operations, marketplace services, business practices, or applicable laws.

Customers and sellers are encouraged to review the latest version of this policy.

By placing an order on Sukanya Technologies, customers acknowledge and agree to the applicable Shipping & Delivery terms. Sellers are responsible for complying with this policy along with the Seller Guidelines and other applicable marketplace terms.