Sukanya's is a digital marketplace operated by Sukanya Technologies, through which independent sellers, businesses, professionals and service providers may showcase and offer products and/or services to customers.

Sukanya's may facilitate activities such as:

• Product and service discovery
• Seller and customer interaction
• Product listings
• Service listings
• Orders and bookings
• Payments
• Reviews and ratings
• Promotional activities
• Communication between marketplace participants

Products and services may be supplied directly by independent sellers, vendors or service providers.

By using Sukanya's, you agree to:

• Comply with these Terms & Conditions.
• Comply with all applicable laws and regulations.
• Provide accurate information when requested.
• Use the Platform only for lawful purposes.
• Respect other users, sellers and service providers.
• Not misuse, disrupt or attempt to compromise the Platform.

If you are using Sukanya's on behalf of a company, organisation or other legal entity, you confirm that you have the authority to accept these Terms on its behalf.

You must have the legal capacity to enter into a binding agreement under applicable law to use the Platform.

If you are below the applicable age of majority, you may use Sukanya's only with the involvement and supervision of a parent or legal guardian where permitted by applicable law.

Sukanya's may restrict or terminate accounts where it reasonably believes that an individual does not meet the applicable eligibility requirements.

Sukanya's has been created with a particular focus on supporting women's entrepreneurship and participation in the digital economy.

The Platform may provide opportunities for:

• Women entrepreneurs
• Women-owned businesses
• Women-led startups
• Home-based businesses
• Freelancers
• Consultants
• Professionals
• Artists and creators
• Designers and artisans
• Coaches and educators
• Independent service providers

Our objective is to provide visibility and opportunities to women-led businesses while creating a welcoming and respectful marketplace for everyone who participates.

Certain features of Sukanya's may require registration. When creating an account, you agree to:

1. Provide true, accurate and current information.
2. Keep your account information updated.
3. Maintain the confidentiality of your login credentials.
4. Not share your account with unauthorised persons.
5. Notify Sukanya's if you believe your account has been compromised.
6. Accept responsibility for activities conducted through your account.

You must not create an account using another person's identity or information without appropriate authorisation.

Sukanya's may allow eligible businesses and individuals to register as sellers or service providers.

If you list products or services on the Platform, you represent and agree that:

• You have the legal right to sell or provide the listed offering.
• All information provided in your listing is accurate.
• Product descriptions and photographs are not misleading.
• Prices and availability are correctly stated.
• You will fulfil accepted orders or service commitments.
• You will comply with applicable tax, licensing and regulatory requirements.
• Products supplied will match their descriptions.
• You will comply with applicable consumer protection laws.
• You will not sell prohibited, counterfeit, stolen or unlawful products.
• You will handle customer queries and complaints responsibly.

Sellers may create listings for approved products and services.

Each listing should contain appropriate and accurate information, including where applicable:

• Product or service name
• Description
• Images
• Price
• Applicable taxes
• Availability
• Delivery information
• Service details
• Terms of service
• Return or cancellation conditions

Sukanya's may review, modify, reject, restrict or remove listings that violate these Terms, applicable law or Platform policies.

Sukanya's aims to provide a reliable marketplace experience; however, information on the Platform may be provided by independent sellers and third-party service providers.

Therefore, Sukanya's does not guarantee that every listing will always be completely accurate, current or error-free.

• Product specifications
• Product images
• Prices
• Availability
• Delivery estimates
• Service descriptions

Customers should review the information provided on the relevant listing before placing an order or booking a service.

When you place an order through Sukanya's, you are requesting to purchase the selected product or service.

An order may be subject to:

• Availability
• Seller confirmation
• Payment confirmation
• Verification of transaction details
• Delivery availability
• Applicable Platform policies

An order may be cancelled where there is a legitimate reason, including product or service unavailability, incorrect pricing, payment failure, suspected fraudulent activity, delivery restrictions, violation of applicable law, technical errors or circumstances beyond reasonable control.

Prices displayed on Sukanya's may be determined by individual sellers or service providers.

Depending on the listing, the displayed price may include or exclude applicable:

• Taxes
• Delivery charges
• Platform charges
• Service charges
• Other applicable fees

Payments may be processed through third-party payment gateways or financial service providers.

Delivery arrangements may vary depending on the seller, product, location and delivery partner.

Delivery timelines provided on the Platform are generally estimates and may be affected by circumstances including:

• Weather conditions
• Logistics delays
• Public holidays
• Incorrect delivery addresses
• Seller delays
• Natural disasters
• Government restrictions
• Technical issues
• Other circumstances beyond reasonable control

Returns, refunds and cancellations may differ depending on the product, service, seller and applicable law.

Customers should review the relevant return, refund or cancellation terms before completing a transaction.

Sukanya's may allow professionals and service providers to offer services through the Platform.

• Accurately describing their services.
• Clearly communicating pricing.
• Defining the scope of work.
• Providing agreed deliverables.
• Communicating applicable timelines.
• Maintaining appropriate professional standards.
• Complying with applicable laws and licensing requirements.

Sukanya's may allow customers to submit reviews, ratings, photographs, videos or other feedback.

Users must not:

• Submit fake reviews.
• Manipulate ratings.
• Post reviews in exchange for undisclosed compensation.
• Impersonate another person.
• Publish confidential information.
• Threaten or harass another person.
• Post unlawful or defamatory content.
• Use reviews to unfairly damage a business.

Users may submit content including:

• Reviews
• Images
• Videos
• Comments
• Testimonials
• Business information
• Product information
• Suggestions
• Other materials

You remain responsible for content you submit to Sukanya's and confirm that you have the necessary rights to submit it.

Sukanya's is intended to be a respectful and supportive marketplace.

Users must not use the Platform to:

• Harass or intimidate others.
• Threaten other users.
• Engage in sexual harassment.
• Discriminate against individuals or businesses.
• Publish hateful or abusive content.
• Exploit or deceive other users.
• Engage in fraudulent activities.
• Create an unsafe environment.

You must not use Sukanya's to list, promote, sell or facilitate products or activities that are illegal or prohibited under applicable law.

• Counterfeit goods
• Stolen goods
• Illegal products
• Fraudulent services
• Unauthorised financial schemes
• Products prohibited by applicable law
• Malicious software
• Content that infringes intellectual property rights

The Sukanya's name, branding, logo, website design, software, graphics, original text and other Platform materials may be protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, sell or commercially exploit Sukanya's intellectual property without appropriate permission.

Sukanya's may use or integrate third-party services, including:

• Payment gateways
• Delivery and logistics providers
• Communication services
• Analytics services
• Hosting providers
• Social media platforms
• Other technology providers

We strive to keep Sukanya's available and operational, but uninterrupted access cannot always be guaranteed.

The Platform may temporarily become unavailable because of:

• Maintenance
• Updates
• Security measures
• Technical failures
• Hosting problems
• Internet disruptions
• Cybersecurity incidents
• Events beyond our reasonable control

Sukanya's may suspend, restrict or terminate an account where:

• These Terms are violated.
• Fraudulent activity is suspected.
• False information has been provided.
• The Platform is being misused.
• The account creates a security risk.
• Applicable law requires such action.
• The user's conduct creates a risk to other users or the Platform.

Sukanya's operates as a marketplace platform and may connect customers with independent sellers and service providers.

Sukanya's does not guarantee:

• The quality of every product or service.
• The conduct of every seller or user.
• The accuracy of every listing.
• The availability of every product or service.
• The performance of independent sellers.
• Uninterrupted Platform availability.

To the maximum extent permitted by applicable law, Sukanya's shall not be responsible for losses arising from matters outside its reasonable control, including:

• Acts or omissions of independent sellers.
• Product defects attributable to manufacturers or sellers.
• Delivery delays caused by third parties.
• Incorrect information submitted by users or sellers.
• Third-party service failures.
• Unauthorised access resulting from compromised user credentials.
• Events beyond reasonable control.

To the extent permitted by applicable law, you agree to indemnify and hold harmless Sukanya's, Sukanya Technologies, its owners, employees, representatives, contractors and service providers from claims, losses, liabilities, damages and expenses arising from:

• Your violation of these Terms.
• Your unlawful use of the Platform.
• Your products or services.
• Your submitted content.
• Your infringement of another person's rights.
• Fraudulent or negligent activity associated with your account.

Your use of Sukanya's is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and process personal information when you use the Platform.

By registering or using the Platform, you may receive electronic communications relating to:

• Account activity
• Orders
• Payments
• Deliveries
• Service bookings
• Customer support
• Security notifications
• Platform updates
• Policy changes

Sukanya's may update these Terms & Conditions from time to time.

Changes may be made because of:

• Changes in applicable law.
• New Platform features.
• Changes to our services.
• Security requirements.
• Operational requirements.
• Changes in business practices.

Updated Terms will be published on the Platform with a revised effective date.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes relating to these Terms or the use of Sukanya's shall be subject to the jurisdiction of the appropriate courts in India.

If you have a complaint, concern, transaction dispute, safety issue or other grievance relating to Sukanya's, you may contact us using the details below.

These Terms & Conditions constitute an electronic record and are published in accordance with applicable provisions of the Information Technology Act, 2000, the rules made thereunder and other applicable Indian laws, as amended from time to time.

This electronic record is generated by a computer system and does not require a physical or digital signature.

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it enforceable, where legally permissible.

The remaining provisions shall continue to remain in effect.

These Terms & Conditions, together with the Privacy Policy, Refund and Cancellation Policy, Seller Policy and other policies referenced on the Platform, constitute the terms governing your use of Sukanya's, subject to applicable law.